Last updated: July 4th, 2025

At 18kart, customer satisfaction is important to us. However, due to the intimate and hygiene-sensitive nature of our products, we follow a strict no-return policy for opened or used items.

1. No Returns on Opened Products

• We do not accept returns or exchanges on any product that has been opened, used, or tampered with.

• This policy is in place for hygiene, safety, and quality control reasons.

2. When Replacement Is Allowed

We will only offer a replacement (not refund) in the following cases:

• You received a damaged product

• You received a defective product

• You received a wrong product

3. Conditions for Replacement

To be eligible for replacement:

• The product must be unused, unopened, and in original sealed packaging

• The issue must be reported within 48 hours of delivery

• Unboxing video is mandatory as proof for verification

• The product must pass internal quality verification

4. No Refund Cases

No refund or replacement will be provided in the following cases:

• Change of mind after delivery

• Product opened or used

• Minor packaging damage that does not affect the product

• Wrong product ordered by the customer

• Failure to provide unboxing video proof

• Delay in delivery caused by courier or external factors

5. Cancellation Policy

• Orders can be cancelled only before they are shipped.

• Once the order is shipped, cancellation is not possible.

• If a COD order is refused at delivery, the account may be restricted for future orders.

6. Refund Mode (If Applicable)

• In rare cases where refund is approved, it will be processed to the original payment method within 7–10 working days after approval.

7. How to Raise a Request

To request a replacement or cancellation, contact us at:

📧 support@18kart.in

Include:

• Order ID

• Description of the issue

• Unboxing video and photos

8. Final Decision

• 18kart reserves the right to approve or reject any refund, replacement, or cancellation request after verification.